Lindy: what the AI assistant does, per-user credit pricing and limits

What Lindy does

Lindy is an autonomous AI assistant: you connect it to your team’s apps and it carries out tasks there. A website chatbot answers your customers; Lindy works for the team. The channels on record show it: Slack, email (Gmail, Outlook), iMessage and SMS, phone (United States only), Chrome extension source.

The vendor is Crivello Corp, in the United States. The record sums up the product this way: Autonomous assistant with scheduled routines and over 40 "skills"; everything is billed in credits from the shared pool. According to the pricing page, actions with an outside effect, such as sending an email or publishing a post, wait for your approval (Lindy, pricing page (accessed November 11, 2026)).

To place this kind of tool among the others, see the guide to AI agents.

The billing unit: credits

The Team plan costs $49.99 per user per month at the first tier, for 5,000 credits per seat. Every active user in the workspace is billed, and every seat’s credits go into a shared pool: three seats at the first tier give the workspace 15,000 credits to share.

What 5,000 credits cover

The vendor does not publish the cost of a task, only three ranges. Here is what they mean for one seat at the first tier:

Type of task (vendor’s terms)	Credits per task	Tasks possible with 5,000 credits
“Everyday Asks”: answers, summaries, searches	2 to 250	20 to 2,500
“Deep work”: a research report, triaging a support queue	250 to 1,000	5 to 20
“Big Builds”: dashboards, presentations, internal tools	1,000 to 2,500	2 to 5

In the first row, the spread is 1 to 125. Take someone who hands Lindy 10 everyday requests per working day, about 220 a month: that person uses between 440 and 55,000 credits, which is anywhere from under a tenth of the quota to eleven times the quota. The grid does not let you predict the bill from the number of tasks.

In the volume tiers shown further down, those of 70,000 credits and above are not bigger seats: they correspond to several seats at 35,000 credits (2 users for 70,000, 50 for 1,750,000).

The site’s cost calculator covers automation tools, n8n among them, not assistants billed in work credits like Lindy.

The plans: three versions depending on the page you read

The vendor’s pages contradict each other, and you should know that before comparing:

• the visible grid on the pricing page shows three columns: Free, Team and Enterprise;
• the metadata of the same page advertise a lower entry price and three plans, “Plus” (3,000 credits per seat), “Pro” (15,000) and “Max” (35,000);
• the documentation speaks of the “Plus, Pro, and Max” plans and Enterprise, without prices, and the feature list on the pricing page mentions “Computer use on Pro and Max”.

This profile keeps the visible grid. Check the amount shown at checkout.

Other points on record:

• the “Free” column is not a permanent free plan: it gives an amount of credits valid for 7 days, with no credit card. The FAQ in the structured data of the same page says something else: only people who arrive through Slack get a free week, and direct signups are billed right away;
• the page shows no annual price;
• there is one subscription per workspace. A removed seat stays active until the end of the paid cycle, with no proration;
• the terms of service state that purchases are non-refundable.

Hosting and data

On where data is stored, the record says: The security page says "residency requirements are all supported", without naming a region source. So no region is named.

The vendor displays SOC 2 Type II, GDPR, HIPAA (with a signed BAA on the Enterprise plan) and PIPEDA. It states that data is encrypted in transit and at rest, is not sold and is not used to train models. If you handle protected health information, note that the BAA sits on the custom-quote plan.

AI, integrations and MCP

• Models: Model choice per task; "Most major models are available".
• Memory: "Memory" feature: "a set of plain files" (context, preferences, team files). That is not a chatbot knowledge base, but the context the assistant keeps about you and the team.
• Integrations: the vendor’s pages contradict each other. The website says “3,000+ integrations + MCP”, the documentation “1,500+ integrations, plus any MCP server”.
• MCP: this protocol connects an AI assistant to outside tools, and the vendor advertises it. The principle is explained in the MCP guide.
• Phone: Lindy has its own number and makes and receives calls. Calls use credits by the minute and are limited to US numbers and calls.

Who it suits, and the alternatives

Lindy is for a team that wants to delegate office work, not for a site that wants to answer its visitors. Depending on your situation:

• you want to build your own agents, with your own API keys and per-action billing: see Relevance AI;
• you want to answer customers on a website or WhatsApp: see Tidio or Botpress;
• you would rather assemble the agent yourself and pay per run: see n8n and the guide to building an AI agent.

All five tools sit on the same rows in the AI agent builder comparison.